Tag Archives: empathy

Choose a Resourceful State

Have you ever turned up at work to find the boss in a bad mood, then discover that you too are having a bad day? Not only that, but everyone around you is feeling down? It may not be news … Continue reading

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The Death of Pushy

We don’t like to be sold to, but we do love to buy. How many times has someone tried to “sell” something to someone and they are not going to buy? How many times have we sighed inwardly as we are … Continue reading

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Want To Change Someone’s Behaviour?

  I want to share one of the most forehead-slapping learning points that I’ve ever had when dealing with difficult behaviours. Changing someone’s behaviour has got to be the most challenging topic for any manager in today’s environment. This probably … Continue reading

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We Are All Nairobians Now

When people discover what I do for a living, they say that it must be great to visit well-known international places and be paid for the privilege. I agree, but I often reply that a training room in Paris or … Continue reading

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When 5×5 = 26

Last year, in Nigeria, I delivered a maths lesson to 30 managers in The Central Bank of Nigeria. Now, it wasn’t my intention to do this, in fact the purpose of my visit was to deliver sparkling presentation skills to … Continue reading

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