Tag Archives: emotional intelligence

Choose a Resourceful State

Have you ever turned up at work to find the boss in a bad mood, then discover that you too are having a bad day? Not only that, but everyone around you is feeling down? It may not be news … Continue reading

Posted in Change Management, Communication, conflict management, Customer Service, emotional Intelligence, Leadership, Learning, Performance Management, Time Management | Tagged , , , , , , , , , , | Leave a comment

Are You Missing This Power?

Managing people can be a mixed blessing at times. They can frustrate you, almost to the point of purposeful sabotage. Many managers and supervisors get swept up in the day-to-day “must-do” that they get burnt out trying too hard getting … Continue reading

Posted in Communication, emotional Intelligence, Leadership, Performance Management, Time Management, Uncategorized | Tagged , , , , , , | Leave a comment

Ethical Motivation vs Manipulation

At one end of the scale you have out-and-out bullying with ethical persuasion at the polar opposite. From the selfish manager who just uses her team to get whatever it is that they want to the passive-aggressive who undermines your … Continue reading

Posted in Change Management, Communication, Customer Service, emotional Intelligence, Leadership, Performance Management, Risk Management | Tagged , , , , , , , , , | Leave a comment

The Death of Pushy

We don’t like to be sold to, but we do love to buy. How many times has someone tried to “sell” something to someone and they are not going to buy? How many times have we sighed inwardly as we are … Continue reading

Posted in Communication, Customer Service, emotional Intelligence, Performance Management, Time Management, Uncategorized | Tagged , , , , , , | Leave a comment

Valentines Special: Will You Marry Me? And Other Questions

Questions. They are powerful things, aren’t they? They can change how you feel, from sad to happy, or they can change your life, like the question posed in the headline. Questions use what we like to call ‘pull’ communication to … Continue reading

Posted in Change Management, Communication, Customer Service, emotional Intelligence, Leadership, Learning, Performance Management, Time Management | Tagged , , , , , , , | Leave a comment

Be Like Mourinio

Now, I know you all think that this is just an excuse for me to talk about football. It isn’t. This is an excuse to talk about results and leadership is about results too. You might also think that I … Continue reading

Posted in Change Management, Communication, Customer Service, emotional Intelligence, Leadership, Performance Management | Tagged , , , , , , , | Leave a comment

How To Spot a Performance Dip

Everyone has good days and bad days, don’t they? You know those days when everything seems to go wrong, when we say the wrong thing at the wrong time or do the polar opposite of what was required at that … Continue reading

Posted in Communication, Customer Service, emotional Intelligence, Leadership, Performance Management, Risk Management, Time Management | Tagged , , , , , , , , , , | Leave a comment