Tag Archives: delegation

Leading By Doing Nothing

They say that the true test of leadership is what happens when the leader isn’t around. The overriding urge is always to do something-anything, when things are not going our way. But there is another way. On certain occasions, there is a … Continue reading

Posted in Change Management, Communication, emotional Intelligence, Leadership, Performance Management, Risk Management, Time Management | Tagged , , , , , , , | Leave a comment

Fall into Someone’s Rhythm in 3 Steps

There are many times that we need to get work done quickly and efficiently. We often go into “tell-mode” when time is short or we are under pressure. Telling people what to do is ok when we want our own … Continue reading

Posted in Customer Service, emotional Intelligence, Leadership, Performance Management, Time Management | Tagged , , , , , , , , , , , | Leave a comment

How To Get Along With People

Are you one of those people who find social situations difficult and are secretly jealous of those who can just fit into any situation and get along with others easily and effortlessly? You envy those social butterflies who can flit … Continue reading

Posted in Customer Service, emotional Intelligence, Leadership, Performance Management, Time Management | Tagged , , , , , , , , , | Leave a comment

What’s Your Best Question?

  As leaders we are always on the lookout for ways to empower and grow our team. One of the classic ways to do this is to ask questions rather than assert our own viewpoint. Asking questions can: Save time … Continue reading

Posted in Change Management, Communication, emotional Intelligence, Leadership, Performance Management | Tagged , , , , , | Leave a comment

How to Deal with Complainers

My work requires me to travel extensively and when things don’t quite go to plan, train and airline staff take the anger of passengers in their stride and as part of their job role as ambassadors of their company. I … Continue reading

Posted in Change Management, Communication, Leadership, Performance Management, Time Management | Tagged , , , , , , | Leave a comment

Leadership Skill: Focus

  If you were to get your busy managers to list the attributes that they think makes an exceptional leader, very few would list Focus as an attribute. Yet, I think it is a foundation of achievement and success. Without … Continue reading

Posted in Change Management, Communication, Customer Service, Leadership, Learning, Performance Management, Time Management | Tagged , , , , | 3 Comments

How To Retain Your Key Staff

A key theme for Directors is “How do we retain our key staff and ensure that they will stay?” This question resonates even more strongly when you have a small team and a small budget. Ensuring that key staff will … Continue reading

Posted in Change Management, Communication, Leadership, Risk Management | Tagged , , , , , , | Leave a comment

MASTERY

To celebrate 12 short years running my business, I’ve had the decorators and builders in, working on my website and I think it’s about time I wrote about Mastery, the inspiration for my website: http://www.masteri.co.uk (I will be honoured if … Continue reading

Posted in Communication, Leadership, Time Management | Tagged , , , , , , , , | Leave a comment

Effective Delegation: The Answer

Effective Delegation: The Answer Last week, I challenged you all to come up with the effective way to delegate. I even bet £1,000 worth of Training, Coaching and Consultancy that no one would be able to come up with it. … Continue reading

Posted in Communication, Leadership, Time Management | Tagged , , , , , | Leave a comment

I Bet £1,000 You Don’t Delegate Effectively

You don’t delegate effectively, probably. I say this because I have run so many effective delegation exercises now with managers and leaders from around the world, that I am confident of being right. So confident am I that you don’t … Continue reading

Posted in Communication, Leadership, Learning, Time Management | Tagged , , , , , | Leave a comment