Tag Archives: customer service

Are You Missing This Power?

Managing people can be a mixed blessing at times. They can frustrate you, almost to the point of purposeful sabotage. Many managers and supervisors get swept up in the day-to-day “must-do” that they get burnt out trying too hard getting … Continue reading

Posted in Communication, emotional Intelligence, Leadership, Performance Management, Time Management, Uncategorized | Tagged , , , , , , | Leave a comment

How To Spot a Performance Dip

Everyone has good days and bad days, don’t they? You know those days when everything seems to go wrong, when we say the wrong thing at the wrong time or do the polar opposite of what was required at that … Continue reading

Posted in Communication, Customer Service, emotional Intelligence, Leadership, Performance Management, Risk Management, Time Management | Tagged , , , , , , , , , , | Leave a comment

The Building Blocks To High Performance

  The Building Blocks to High-Performance Teamwork. We all know the benefits of teamwork. But, how well does your team actually work? How do you know? What are the measures you use? Are they accurate? Here are the building blocks of … Continue reading

Posted in Communication, Leadership, Performance Management | Tagged , , , , , | 1 Comment

Structured Communication

Structured Communication Last week I talked about the difficulties organisations have when trying to communicate with staff. I promised to tell you about a method for doing this effectively, but before I do this I wanted to say firstly, that … Continue reading

Posted in Communication, Customer Service, Leadership, Performance Management | Tagged , , , | Leave a comment

Toolbox Talks for All

Cards on the table: I’m not a fan of red tape and more regulation. You will often find me arguing long and hard for less red tape and fewer rules as I think it kills creativity. However, I have to … Continue reading

Posted in Communication, Customer Service, Leadership, Performance Management, Risk Management | Tagged , , , , , | Leave a comment

Customer Service: The Soap Story

This is a true story of correspondence that took place between a hotel guest and the staff.  The hotel that submitted this has a policy of giving free soap to all of its guests. Dear Maid, Please do not leave … Continue reading

Posted in Communication, Customer Service | Tagged , , | Leave a comment