Tag Archives: conflict

Want To Change Someone’s Behaviour?

  I want to share one of the most forehead-slapping learning points that I’ve ever had when dealing with difficult behaviours. Changing someone’s behaviour has got to be the most challenging topic for any manager in today’s environment. This probably … Continue reading

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Fall into Someone’s Rhythm in 3 Steps

There are many times that we need to get work done quickly and efficiently. We often go into “tell-mode” when time is short or we are under pressure. Telling people what to do is ok when we want our own … Continue reading

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Valentines Special: Will You Marry Me? And Other Questions

Questions. They are powerful things, aren’t they? They can change how you feel, from sad to happy, or they can change your life, like the question posed in the headline. Questions use what we like to call ‘pull’ communication to … Continue reading

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How To Get Along With People

Are you one of those people who find social situations difficult and are secretly jealous of those who can just fit into any situation and get along with others easily and effortlessly? You envy those social butterflies who can flit … Continue reading

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Painful Memories That Shape Our Lives

This is the time of year when the world remembers those who fought and died in the two great world wars of the 20th Century. The Poppy that we wear with pride signifies our support for those who gave so … Continue reading

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How to Deal with Complainers

My work requires me to travel extensively and when things don’t quite go to plan, train and airline staff take the anger of passengers in their stride and as part of their job role as ambassadors of their company. I … Continue reading

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We Are All Nairobians Now

When people discover what I do for a living, they say that it must be great to visit well-known international places and be paid for the privilege. I agree, but I often reply that a training room in Paris or … Continue reading

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