Category Archives: Time Management

The 10 Most Stupid Things You Do As A Manager

I’ve been a manager since the nineteen-frozen-solids but the lack of awareness that some managers show still surprises me. Given the lack of time and resources managers are saddled with, I really shouldn’t be that surprised and so in an … Continue reading

Posted in Customer Service, emotional Intelligence, Leadership, Learning, Performance Management, Time Management | Leave a comment

Valentines Special: Will You Marry Me? And Other Questions

Questions. They are powerful things, aren’t they? They can change how you feel, from sad to happy, or they can change your life, like the question posed in the headline. Questions use what we like to call ‘pull’ communication to … Continue reading

Posted in Change Management, Communication, Customer Service, emotional Intelligence, Leadership, Learning, Performance Management, Time Management | Tagged , , , , , , , | Leave a comment

How To Get Along With People

Are you one of those people who find social situations difficult and are secretly jealous of those who can just fit into any situation and get along with others easily and effortlessly? You envy those social butterflies who can flit … Continue reading

Posted in Customer Service, emotional Intelligence, Leadership, Performance Management, Time Management | Tagged , , , , , , , , , | Leave a comment

How To Spot a Performance Dip

Everyone has good days and bad days, don’t they? You know those days when everything seems to go wrong, when we say the wrong thing at the wrong time or do the polar opposite of what was required at that … Continue reading

Posted in Communication, Customer Service, emotional Intelligence, Leadership, Performance Management, Risk Management, Time Management | Tagged , , , , , , , , , , | Leave a comment

How To Deal With Liars

Everybody lies, don’t they? From those little comments that spare someone’s blushes (white lies), to the bigger lies that can change the course of appropriate action towards a way un-required if the lie was left untold. Those little lies like: “Tell them … Continue reading

Posted in Customer Service, emotional Intelligence, Leadership, Performance Management, Time Management | Tagged , , , , , , , | Leave a comment

How to Deal with Complainers

My work requires me to travel extensively and when things don’t quite go to plan, train and airline staff manage to take the anger of passengers in their stride as part of their job role as ambassadors of their company. … Continue reading

Posted in Customer Service, emotional Intelligence, Leadership, Performance Management, Time Management | Leave a comment

3 Reasons Not To Lead

  There is so much written about leadership, I thought it would be good to talk about not leading. There are times when we should fight the urge to intervene. It is those moments when doing nothing is more powerful … Continue reading

Posted in Change Management, emotional Intelligence, Leadership, Performance Management, Time Management | Leave a comment

The Gift Your Team Rejects

Have you ever been paid a compliment at work and then ‘batted’ it away by saying something like: “I was only doing my job.”? We are brought up to be humble. There is something distasteful about someone who is boastful. … Continue reading

Posted in Change Management, Communication, Customer Service, emotional Intelligence, Leadership, Performance Management, Time Management | Tagged , , , | Leave a comment

How to Spot a Performance Dip

Everyone has good days and bad days, don’t they?  You know those days when everything seems to go wrong, when we say the wrong thing at the wrong time or do the polar opposite of what was required at that … Continue reading

Posted in Communication, Customer Service, emotional Intelligence, Leadership, Performance Management, Time Management | Tagged , , , , , , , | Leave a comment

How to Deal with Complainers

My work requires me to travel extensively and when things don’t quite go to plan, train and airline staff take the anger of passengers in their stride and as part of their job role as ambassadors of their company. I … Continue reading

Posted in Change Management, Communication, Leadership, Performance Management, Time Management | Tagged , , , , , , | Leave a comment