Category Archives: Risk Management

Good isn’t good enough

Ever run across a good person who has lost their job? Have you ever met someone who is a thoroughly nice person and yet they are alone? They were good to their spouse, but are now divorced? Welcome to the … Continue reading

Posted in Change Management, Communication, Customer Service, emotional Intelligence, Leadership, Learning, Performance Management, Risk Management, Time Management | Leave a comment

Have you got a ‘Jeremy Paxman’ on your team?

The combative and grumpy Jeremy Paxman has stepped down from Newsnight, the flagship BBC current affairs programme. His aggressive style of questioning raised their own questions within the hierarchy of the BBC-known affectionately as “Auntie”- and the only surprise to … Continue reading

Posted in Change Management, Communication, Leadership, Performance Management, Risk Management, Uncategorized | Tagged , , | Leave a comment

Ethical Motivation vs Manipulation

At one end of the scale you have out-and-out bullying with ethical persuasion at the polar opposite. From the selfish manager who just uses her team to get whatever it is that they want to the passive-aggressive who undermines your … Continue reading

Posted in Change Management, Communication, Customer Service, emotional Intelligence, Leadership, Performance Management, Risk Management | Tagged , , , , , , , , , | Leave a comment

Leading By Doing Nothing

They say that the true test of leadership is what happens when the leader isn’t around. The overriding urge is always to do something-anything, when things are not going our way. But there is another way. On certain occasions, there is a … Continue reading

Posted in Change Management, Communication, emotional Intelligence, Leadership, Performance Management, Risk Management, Time Management | Tagged , , , , , , , | Leave a comment

How To Spot a Performance Dip

Everyone has good days and bad days, don’t they? You know those days when everything seems to go wrong, when we say the wrong thing at the wrong time or do the polar opposite of what was required at that … Continue reading

Posted in Communication, Customer Service, emotional Intelligence, Leadership, Performance Management, Risk Management, Time Management | Tagged , , , , , , , , , , | Leave a comment

Painful Memories That Shape Our Lives

This is the time of year when the world remembers those who fought and died in the two great world wars of the 20th Century. The Poppy that we wear with pride signifies our support for those who gave so … Continue reading

Posted in emotional Intelligence, Learning, Performance Management, Risk Management | Tagged , , , , | Leave a comment

Toolbox Talks for All

Cards on the table: I’m not a fan of red tape and more regulation. You will often find me arguing long and hard for less red tape and fewer rules as I think it kills creativity. However, I have to … Continue reading

Posted in Communication, Customer Service, Leadership, Performance Management, Risk Management | Tagged , , , , , | Leave a comment