Category Archives: Communication

Performance through ethical motivation

Have you ever noticed how managers manage to defeat their own purpose by getting in the way of their own team members and demoralising them in subtle yet devastating ways? They do this by paying too much attention to the … Continue reading

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The Death of Pushy

We don’t like to be sold to, but we do love to buy. How many times has someone tried to “sell” something to someone and they are not going to buy? How many times have we sighed inwardly as we are … Continue reading

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Want To Change Someone’s Behaviour?

  I want to share one of the most forehead-slapping learning points that I’ve ever had when dealing with difficult behaviours. Changing someone’s behaviour has got to be the most challenging topic for any manager in today’s environment. This probably … Continue reading

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Everyone’s In Sales Now

Sometimes, I will ask a group of participants if any of them are in sales. Very few hands will go up and most often, no one will own up to being a salesperson. I have a belief that everyone should … Continue reading

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Dig Where The Gold is

HR professionals already know the questions your team are asking themselves that go unanswered by you, their boss. The trouble is, you are too busy with the day-to-day to be worrying about such mundane soft issues such as questions. You have … Continue reading

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Leading By Doing Nothing

They say that the true test of leadership is what happens when the leader isn’t around. The overriding urge is always to do something-anything, when things are not going our way. But there is another way. On certain occasions, there is a … Continue reading

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Valentines Special: Will You Marry Me? And Other Questions

Questions. They are powerful things, aren’t they? They can change how you feel, from sad to happy, or they can change your life, like the question posed in the headline. Questions use what we like to call ‘pull’ communication to … Continue reading

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Be Like Mourinio

Now, I know you all think that this is just an excuse for me to talk about football. It isn’t. This is an excuse to talk about results and leadership is about results too. You might also think that I … Continue reading

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How To Spot a Performance Dip

Everyone has good days and bad days, don’t they? You know those days when everything seems to go wrong, when we say the wrong thing at the wrong time or do the polar opposite of what was required at that … Continue reading

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The 4 C’S of Breaking Bad News

Breaking bad news is part of leadership. No one likes it, but it is part of the natural order of things. Bad things happen and it is up to leadership to communicate the news when it does. Telling bad news isn’t … Continue reading

Posted in Change Management, Communication, emotional Intelligence, Leadership, Performance Management | 4 Comments