Monthly Archives: June 2014

Good isn’t good enough

Ever run across a good person who has lost their job? Have you ever met someone who is a thoroughly nice person and yet they are alone? They were good to their spouse, but are now divorced? Welcome to the … Continue reading

Posted in Change Management, Communication, Customer Service, emotional Intelligence, Leadership, Learning, Performance Management, Risk Management, Time Management | Leave a comment

Go Deep: World Cup Special

To mark this World Cup and to get in there before England fly back, I thought I would discuss leadership issues using this tournament as a focal point. The one thing the England are doing this time around that is … Continue reading

Posted in Change Management, Communication, Customer Service, emotional Intelligence, Leadership, Learning, Performance Management | Leave a comment

Go for this in a conflict

Two of your team are in an argument and you’ve been called to sort them out. There are a few ways I’ve seen managers approach this complex issue. They are: Do nothing They leave it to themselves to resolve the … Continue reading

Posted in Communication, conflict management, emotional Intelligence, Leadership, Performance Management, Uncategorized | Leave a comment

Choose a Resourceful State

Have you ever turned up at work to find the boss in a bad mood, then discover that you too are having a bad day? Not only that, but everyone around you is feeling down? It may not be news … Continue reading

Posted in Change Management, Communication, conflict management, Customer Service, emotional Intelligence, Leadership, Learning, Performance Management, Time Management | Tagged , , , , , , , , , , | Leave a comment