Monthly Archives: April 2014

Performance through ethical motivation

Have you ever noticed how managers manage to defeat their own purpose by getting in the way of their own team members and demoralising them in subtle yet devastating ways? They do this by paying too much attention to the … Continue reading

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The Death of Pushy

We don’t like to be sold to, but we do love to buy. How many times has someone tried to “sell” something to someone and they are not going to buy? How many times have we sighed inwardly as we are … Continue reading

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Want To Change Someone’s Behaviour?

  I want to share one of the most forehead-slapping learning points that I’ve ever had when dealing with difficult behaviours. Changing someone’s behaviour has got to be the most challenging topic for any manager in today’s environment. This probably … Continue reading

Posted in Change Management, Communication, Customer Service, emotional Intelligence, Leadership, Performance Management | Tagged , , , , , , , | Leave a comment