Monthly Archives: March 2014

Everyone’s In Sales Now

Sometimes, I will ask a group of participants if any of them are in sales. Very few hands will go up and most often, no one will own up to being a salesperson. I have a belief that everyone should … Continue reading

Posted in Communication, Customer Service, Leadership, Performance Management, Time Management | 1 Comment

Dig Where The Gold is

HR professionals already know the questions your team are asking themselves that go unanswered by you, their boss. The trouble is, you are too busy with the day-to-day to be worrying about such mundane soft issues such as questions. You have … Continue reading

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Leading By Doing Nothing

They say that the true test of leadership is what happens when the leader isn’t around. The overriding urge is always to do something-anything, when things are not going our way. But there is another way. On certain occasions, there is a … Continue reading

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