Monthly Archives: January 2014

How To Spot a Performance Dip

Everyone has good days and bad days, don’t they? You know those days when everything seems to go wrong, when we say the wrong thing at the wrong time or do the polar opposite of what was required at that … Continue reading

Posted in Communication, Customer Service, emotional Intelligence, Leadership, Performance Management, Risk Management, Time Management | Tagged , , , , , , , , , , | Leave a comment

How To Deal With Liars

Everybody lies, don’t they? From those little comments that spare someone’s blushes (white lies), to the bigger lies that can change the course of appropriate action towards a way un-required if the lie was left untold. Those little lies like: “Tell them … Continue reading

Posted in Customer Service, emotional Intelligence, Leadership, Performance Management, Time Management | Tagged , , , , , , , | Leave a comment

The 4 C’S of Breaking Bad News

Breaking bad news is part of leadership. No one likes it, but it is part of the natural order of things. Bad things happen and it is up to leadership to communicate the news when it does. Telling bad news isn’t … Continue reading

Posted in Change Management, Communication, emotional Intelligence, Leadership, Performance Management | 4 Comments