Monthly Archives: December 2013

SMART Never Changed The World

Objective setting is a key leadership skill. We all know that. Many think they are doing it correctly and they probably are. The power of setting targets is lost on many, because they think that it is a process that … Continue reading

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How to Deal with Complainers

My work requires me to travel extensively and when things don’t quite go to plan, train and airline staff manage to take the anger of passengers in their stride as part of their job role as ambassadors of their company. … Continue reading

Posted in Customer Service, emotional Intelligence, Leadership, Performance Management, Time Management | Leave a comment

3 Reasons Not To Lead

  There is so much written about leadership, I thought it would be good to talk about not leading. There are times when we should fight the urge to intervene. It is those moments when doing nothing is more powerful … Continue reading

Posted in Change Management, emotional Intelligence, Leadership, Performance Management, Time Management | Leave a comment