Monthly Archives: October 2013

Painful Memories That Shape Our Lives

This is the time of year when the world remembers those who fought and died in the two great world wars of the 20th Century. The Poppy that we wear with pride signifies our support for those who gave so … Continue reading

Posted in emotional Intelligence, Learning, Performance Management, Risk Management | Tagged , , , , | Leave a comment

What’s Your Best Question?

  As leaders we are always on the lookout for ways to empower and grow our team. One of the classic ways to do this is to ask questions rather than assert our own viewpoint. Asking questions can: Save time … Continue reading

Posted in Change Management, Communication, emotional Intelligence, Leadership, Performance Management | Tagged , , , , , | Leave a comment

How to Spot a Performance Dip

Everyone has good days and bad days, don’t they?  You know those days when everything seems to go wrong, when we say the wrong thing at the wrong time or do the polar opposite of what was required at that … Continue reading

Posted in Communication, Customer Service, emotional Intelligence, Leadership, Performance Management, Time Management | Tagged , , , , , , , | Leave a comment

How to Deal with Complainers

My work requires me to travel extensively and when things don’t quite go to plan, train and airline staff take the anger of passengers in their stride and as part of their job role as ambassadors of their company. I … Continue reading

Posted in Change Management, Communication, Leadership, Performance Management, Time Management | Tagged , , , , , , | Leave a comment

Beyond Hello, how are you?

The challenge for leaders today is to blend logic with emotion. This is the paradox of business and organisations today. The business of business, money, budgets, setting targets, K.P.I.’s and corporate responsibilities, requires a large amount of logic to get … Continue reading

Posted in Communication, Leadership, Performance Management | Tagged , , , | Leave a comment