When Conflict is Good


We are taught to think that all forms of conflict are bad. Mothers will want to smooth things over when sons fight, or daughters squabble. Managers are the same. They want a quiet time, with everything nice and calm.

This is ok if you want average. This is good, if you just want good enough. Keeping out of harm’s way, putting your head below the parapet, not wanting to get noticed, all of these thoughts are the result of poor thinking.

If you want excellence, a way of working that challenges even the very best of you and your team, then quiet is not good, not all the time anyway. If you want to be the best, here are some steps you can take to start (or kick-start) that journey:

1. Be unhappy with the way things are right now

Challenge yourself to be the best. Beat yourself up (a little) to shake off any comfort zone thoughts you may be harbouring. Being unhappy, or frustrated with the here and now forces us to think about the next step.

2. Seek out the best
Instead of trying to fix what is wrong in your department, think about what excellence would look like. What could we do to move towards this? What are the behaviours of excellence in your field?

Go and find examples of the very best. I mean world-class examples, not just very good. What do they do? What is it that you do that they do not? What do they measure? Why do they measure those things? Send your team out to explore these areas to set them alight on this journey.

3. Create a Sense of Urgency
You will only get real and lasting change with a sense of urgency within the team. Explain why it is urgent and why it is important. This brings people together with a common purpose in a powerful and compelling way.

Look for “quick wins” that will maintain motivation. Listen to your team and their ideas to find a gem that you can complete easily or quickly to demonstrate progress. There is nothing more demoralising than when a team feels as though no progress is being made.

5. Practice Creative Conflict
Challenge your team and question them for sure. Raise the temperature at team meetings. Have tight schedules for meetings and keep the pressure on people who need it and always be there to support those who are willing to give it a go and need coaching and encouragement through the (inevitable) bad times.

Motivating your team with creative conflict develops people by challenging them to superior performance, however you have to challenge yourself first. How badly do you want to be the best?

Take Care

About Mervyn Murray

International Leadership and Organisation Development Professional. Using a coaching style to support you every step of the way. Inspirational event speaker and father of 2.
This entry was posted in Change Management, Communication, Customer Service, Leadership, Performance Management and tagged , , , , , , . Bookmark the permalink.

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