Develop Your Star Competencies

Girls with Heads Together Hugging

What is a competency?
A competency is the skills, experience, knowledge and observable behaviours that we use to do a job or task.
According to Daniel Goleman, there are two types of competencies:
Threshold
Star

Threshold competencies make the person good enough to do the job or task.

Star competencies are those that, if done well, will enable the person to excel at the job or task.

In a leadership context, star competencies would be:
Listening
Feedback
Observation
Assertiveness
Conflict Handling
Decision-making under pressure

You can identify the competencies you need and use this model throughout your organisation to develop the needed skills and behaviours required for success.

You can use them when:
Recruiting and selecting
Appraising Performance
Identifying and Developing Talent

In this way, everyone can focus one the right skills, experience and behaviours to develop their performance and rise up the organisation quicker and more effectively.

Measuring competencies gives us clarity on progress. Benchmarking our performance against the very best will give an external context to our performance in a global market.

Measuring competencies is not straight forward, there are issues to consider, such as:
Defining star competencies you need now and in the future
Measuring effectively
Measuring consistently across the organisation
Communicating the benefits
Training

Finally, we need to consider management time to execute competency management effectively. What should they give up in order to create enough time to deliver?

Take care

Merv

About Mervyn Murray

International Leadership and Organisation Development Professional. Using a coaching style to support you every step of the way. Inspirational event speaker and father of 2.
This entry was posted in Change Management, Communication, emotional Intelligence, Leadership, Performance Management and tagged , , , , , . Bookmark the permalink.

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